Leisure

In a changing environment, leisure facilities must adapt swiftly to user expectations and operational challenges. We provide a strategic advantage by optimizing profitability and revenue models, enhancing customer experience and loyalty, and strengthening operational excellence.
We innovate with differentiated offerings, define pricing and monetization strategies, schedule activities by segment and seasonality, and recommend complementary services. We turn operational challenges into business opportunities through efficient, scalable, and market-aligned models.

General strategy

We develop tailored strategic plans for leisure assets that need clarity in their positioning, business objectives, and growth roadmap. We analyze global trends, assess competitors, and define distinctive value propositions for specific audiences. We identify opportunities for expansion, income diversification, or commercial repositioning, ensuring long-term financial sustainability. Our methodologies are results-oriented, backed by data and key performance indicators (KPIs).

Feasibility study

We assess the overall viability of a project from economic, technical, and operational perspectives. This includes market inputs, revenue projections, cost structure (capex and opex), business model, and financial sensitivity analysis. We deliver a robust business case with scenarios, expected returns, and key risks, providing a solid foundation for rigorous investment decision-making.

Sales & Marketing

We design commercial strategies to boost revenue, optimize pricing, and increase demand. This includes defining clear value propositions, brand positioning, customer segmentation, and omnichannel strategy. We support digital marketing campaigns, ticket sales, dynamic pricing, user loyalty programs, and membership initiatives. We also develop complementary monetization strategies such as retail, food & beverage, rentals, or premium services.

Programming & Activities

We design attractive and operationally viable programs and activities to maximize user flow and increase profitability. This includes themed events, sports experiences, tournaments, family activities, live entertainment, and gamified dynamics. We also assist in planning auxiliary services — such as dining, retail, or rest areas — integrating them as part of a cohesive and profitable user experience. Our approach combines demand analysis, operational logistics, and financial forecasting.

Investments

We provide comprehensive services for developers, operators, and investors in leisure projects. We identify high-potential commercial opportunities, conduct market studies, analyze financial assumptions and return projections. We assess the technical and operational viability of each initiative — from amusement parks and sports centers to gyms or golf resorts — with a focus on returns. We support operational integration processes and facilitate contractual agreements with third parties, selecting key providers and incorporating ESG practices when required.

Operations

We develop operational excellence solutions tailored to the lifecycle of each facility. We design policies, processes, and protocols that enhance efficiency, reduce costs, and elevate service quality. We provide tools for performance monitoring, maintenance planning, team management, and customer service. We work across both early-stage and established operations, ensuring scalability and competitive quality standards.

Business Building

We assist in the development of new businesses, whether within established companies or startups, ensuring they have an innovative and differentiated value proposition. We provide support to help the business develop the necessary capabilities to operate independently, maximizing the chances of success. Our expertise spans both real asset-based and technology-driven businesses, ensuring sustainable and competitive growth in the market.

Technology

We advise on the selection and implementation of technologies that enhance operations and customer experience: ticketing systems, CRMs, mobile apps, augmented reality, process automation, access control, and business intelligence tools. We digitize operations, integrate data, and enable smarter decision-making. We also support the adoption of emerging technologies to deliver more immersive and differentiated experiences.

Sustainability

We offer consulting services to integrate sustainable practices that optimize resource use and improve energy efficiency. We assess consumption, identify measures to reduce environmental impact, and advise on solutions such as renewable energy, recycling systems, and internal electric mobility. These actions not only reduce operational costs but also enhance brand positioning in the eyes of increasingly conscious consumers and in response to evolving environmental regulations.

Academy

We offer tailored training programs to organizations, adapting our courses to their specific needs across a wide range of key areas. We specialize in topics such as market trends and research, financial analysis, project promotion, operational management, sustainability, and technology. Our goal is to equip teams with the skills they need to effectively tackle today’s market challenges.

Featured Service

TEAM EXPERIENCE EXAMPLES

Insights

This restaurant is run entirely by robots | Freethink

Mezli restaurant combines robotics and culinary expertise to offer an entirely automated dining experience.

The Business of Padel | Financial Times Scoreboard

Padel is expanding globally, drawing interest from investors despite space limitations and market challenges.

Top 13 Trends to Watch in the Visitor Attractions Industry | Blooloop

The 2024 visitor attractions industry evolves with trends like gamification, immersive tech, and eco-friendly experiences.

Related Practices

Investments
Strategy
Business building
Market entry
Technology
Talent
Academy
Sustainability
Sales & Marketing

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