Operations

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We help companies optimize costs and improve product and service quality through a comprehensive approach to their operations. From redesigning the operating model to achieving excellence in daily execution, we provide expert support to align processes, technology, and people.
Our work drives efficiency, reduces structural inefficiencies, and enables orderly and agile scaling. We also support construction and capex management, as well as real estate operations, by professionalizing key functions and strengthening operational control.

Operating Model

We support our clients in redesigning their operating model by aligning six key dimensions: efficient processes, clear organization, integrated suppliers, optimal locations, connected information systems, and effective governance. This approach enhances agility, efficiency, and coordination, enabling the business to scale in an orderly manner, with clearly defined roles and technology as an enabler.

Operational Excellence

We drive operational excellence through process standardization, digitization of repetitive tasks, quality control, and continuous improvement. Optimizing operations helps reduce costs, enhance the user experience, and free up resources for growth. We apply practical methodologies to improve daily efficiency without compromising service quality, profitability, or scalability.

Construction and Capex Management

We assist in the planning and oversight of investments in new construction, renovation, rehabilitation, and major maintenance. We collaborate in the development of the capex plan, contractor selection, and the implementation of controls for schedules, quality, and costs. In addition, we support the professionalization of the procurement function, identify key categories, propose process improvements, and assist in contract negotiations.

Asset & Property Management

We support the identification of suitable operators and service providers. We advise on the negotiation of outsourced contracts and provide management tools to generate efficiencies, improve service quality, and ensure rigorous monitoring of operational performance and costs.

Featured Service

TEAM EXPERIENCE EXAMPLES

Luxury Hotel Management Agreement

Selection of an operator and negotiation of various operational agreements, including hotel management, marketing, pre-opening, and technical services

01

Procurement

We support the creation of a procurement department for a resort community, covering aspects related to the team, procedures, decision-making systems, and governance.

02

Museums

We designed a business plan and a sustainable management model for four museums, addressing governance, financial sustainability, participatory management, and service quality. The approach included institutional analysis, income diversification strategies, and proposals to strengthen the sustainability and operational efficiency of these cultural institutions

03

CASE STUDIES

Caso de éxito: modelo operativo de una comunidad resort turística

Resort community operating model

How we designed the comprehensive operating model for a mixed-use residential and hospitality resort community before its opening: five service areas, fifteen service functions, and an implementation-ready plan designed to operate from day one.

Caso de éxito: plan de negocio y gestión museística

Business planning and museum management

How we designed the business plans and management model for four museums housed in heritage buildings: a shared framework for governance, revenue generation, and sustainability, tailored to each museum while remaining scalable across the entire network.

Insights

Principios de Construcción Ecológica — Plan de Acción para Edificios con Emisiones Netas de Carbono Cero

Green Building Principles – The Action Plan for Net-Zero Carbon Buildings | World Economic Forum

Emphasis on measuring carbon footprint, setting targets to achieve a net-zero carbon goal and in collaboration with different stakeholders.

Insight: El Movimiento de los Materiales: Creando Valor con Mejores Materiales de Construcción, Urban Land Institute

The Materials Movement: Creating Value with Better Building Materials | Urban Land Institute

The report emphasizes the integration of sustainable materials to enhance building value and sustainability.

Insight: Análisis de la hoja de ruta nacional, World Green Building Council

National Roadmap Analysis | World Green Building Council

The European project drives emission reductions in construction through decarbonization strategies, promoting innovations and aligning policies with the Green Deal. It highlights multi-sector collaboration and the need for consistent data to achieve climate neutrality.

Insight: Infraestructuras basadas en la naturaleza, United Nations Environment Programme

Nature-based Infrastructure | United Nations Environment Programme

Nature-based Solutions (NbI) enhance functionality and sustainability across sectors, from buildings and health to education and energy, fostering a resilient and interconnected world.

Insight: Reskilling Revolution: Preparando a mil millones de personas para la Economía del Mañana, World Economic Forum

Reskilling Revolution: Preparing 1 billion people for tomorrow’s economy | World Economic Forum

The World Economic Forum leads the Reskilling Revolution to reduce the skills gap in a world impacted by the technological advances. The initiative seeks to invest in education, skills and economic opportunities for an equitable and sustainable future workforce.

Insight: Gobernanza Verde: Un Enfoque Holístico para Planes de Transición a Cero Neto Factibles y Exitosos en la Industria Inmobiliaria, Institut für Immobilienökonomie

Green Governance – A Holistic Approach for Feasible and Successful Net Zero Transition Plans in the Real Estate Industry | Institut für Immobilienökonomie